Contact Us

We're here to help! Whether you have a question about your order, need help with personalization, or just want to say hello — our team is happy to assist.

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Get in Touch

Email: support@mfamilysign.com
Phone: +1 (307) 828-1797
Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

We typically respond to emails within 24 hours on business days. During peak seasons and holidays, response times may take up to 48 hours.

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Before You Contact Us

For faster help, please have the following ready:

• Your order number (found in your confirmation email)
• The email address used to place your order
• A brief description of your question or issue
• For damaged or defective items: clear photos of the product

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Common Questions

Where is my order? Once your order ships, you will receive an email with a tracking link. If you haven't received it, please check your spam folder first. If you still need help, email us with your order number and we'll look into it.

Can I change or cancel my order? Cancellations are accepted within 1 hour of purchase. Modifications (name, address, color) are accepted within 12 hours. After that, your order is in production and cannot be changed. See our Return & Refund Policy for full details.

My item arrived damaged or incorrect — what do I do? We're sorry to hear that! Please email us within 7 days of delivery with your order number and clear photos of the issue. We'll send a free replacement as quickly as possible.

Do you ship internationally? Yes! We ship worldwide. International customers are responsible for any customs duties or import taxes. See our Shipping Policy for estimated delivery times by region.

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Business Information

MFamily Creations LLC
1021 E Lincolnway, Suite 9057 Cheyenne, WY 82001 United States